Your privacy and data security are our top priorities. Learn how we protect and handle your information.
Last updated: January 2025
SQRD Lab ("we," "our," or "us") is committed to protecting your privacy and personal information. As a cannabis testing laboratory, we understand the importance of confidentiality and data security in our industry.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our cannabis testing services.
When you submit our contact form, we collect and store your name, email address, phone number, testing service interests, and your message in our secure Supabase database to respond to your inquiry and provide services.
When you use our AI chatbot on the Resources page, we collect and store your questions, our responses, your email address (after consent), and session data to provide personalized assistance and improve our service quality.
To enhance user experience and prevent abuse, we collect browser fingerprinting data (screen resolution, timezone, language, platform, device characteristics) and session information including usage patterns and consent preferences.
We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and usage patterns through standard web technologies.
We store age verification status locally on your device to comply with cannabis industry regulations. This information is not transmitted to our servers.
We use your personal information to provide cannabis testing services, respond to contact form inquiries, deliver AI chatbot assistance, communicate about test results, and maintain our business relationship.
Chat conversations and session data help us improve our AI responses, provide personalized assistance, enforce usage limits (25 questions per session), and ensure service quality and abuse prevention.
We use your contact information to respond to inquiries, send service updates, and (with your consent) provide marketing communications about our testing services and industry insights.
Session data, usage patterns, and browser fingerprinting help us understand user behavior, improve website functionality, prevent abuse, and enhance the overall user experience.
We use and retain information as required by California cannabis regulations, laboratory accreditation standards, and other applicable laws.
We may share information with regulatory authorities including the California Department of Cannabis Control (DCC) and accreditation bodies as required by law.
We work with trusted third-party service providers who assist with our operations. These providers are bound by confidentiality agreements and data protection requirements.
We may disclose information when required by law, court order, or to protect our legal rights and the safety of our employees and clients.
We use Supabase, a secure PostgreSQL database service, with industry-standard encryption, secure data transmission, access controls, and automated backups to protect your information.
User sessions and analytics data are managed through secure localStorage and cookies with strict SameSite policies. Sessions expire after 24 hours of inactivity.
Our laboratory facilities maintain strict security protocols in compliance with cannabis testing regulations and ISO/IEC 17025 standards.
Contact form data and chatbot conversations are retained indefinitely for service provision and improvement. User sessions expire after 24 hours. Age verification data expires after 30 days and is stored locally only.
You have the right to access and request correction of your personal information in our records, including contact form submissions and chatbot conversation history.
You may request deletion of your contact form data, chatbot conversations, and associated session information. We will honor such requests unless retention is required for legal or regulatory compliance.
You may request a copy of your personal information in a commonly used format, subject to legal and regulatory requirements.
You can opt out of non-essential communications at any time by contacting us directly. For chatbot users, you can also withdraw marketing consent through your session preferences.
Our website uses both cookies and local storage to enhance your experience:
Note: These are functional cookies necessary for website operation. We do not use tracking cookies for advertising or third-party analytics that would require consent banners under most privacy regulations.
We only collect and store personal data in our database when you actively engage with specific features:
When you submit our contact form, we store your name, email, phone, service interests, and message in our Supabase database to respond to your inquiry.
When you use our AI assistant on the Resources page, we store your questions, our responses, session data, and your email (after consent) to provide better assistance.
Important: Simply browsing our website does not trigger data storage in our database. Only active engagement with these specific features results in data collection.
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: info@sqrdlab.com
Phone: 1-833-SQRD-LAB (7773-522)
Address: 12820 S. Figueroa St, Los Angeles, CA 90061
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.